|Company:||Public Health Management Corporation|
|Workplace street:||Philadelphia, PA|
|Work schedule:||Full Time|
|Posted:||5 Jan 2020|
The Research & Evaluation Group at Public Health Management Corporation (R&E Group) is seeking a full-time Product Assistant to join its team. R&E Group is focused on applied, community-based research and evaluation. From that research, products—specifically software, toolkits and trainings—have been developed for use by drug and alcohol treatment programs, drug and DUI courts, and other behavioral health care organizations. The Product Assistant will be responsible for supporting day-to-day operations for ongoing product support and pursuit of new business.
This includes: providing customer and technical support for product helplines; assisting with all aspects of assigned meetings, trainings and conferences; administrative support to Product Manager and Product Director, as well as to other staff as appropriate; maintaining appropriate stock of materials and reordering as necessary; and assisting with office operations or specialized business functions. Because this position will primarily involve products developed for the drug and alcohol treatment field, we are seeking a candidate with a strong interest in this topic.
The Product Assistant will be involved in all aspects of production, sales and customer support of products. The Product Assistant reports to the Product Manager. Because the Product Assistant provides primary customer support for products, candidates should ideally have previous customer support experience, be comfortable communicating via both telephone and email, have excellent interpersonal skills, and the ability to handle a fast-paced environment. The Product Assistant is also responsible for coordinating training, meeting and conference logistics so must have attention to detail, be organized and ideally have previous experience executing large meetings. In addition, the Product Assistant will be providing support for and training on software programs and will be using Salesforce to document product sales and support—therefore candidates should have a high comfort level with computers and software applications, as well as excellent troubleshooting skills. Previous Salesforce or other CRM software experience a plus but not required.
To apply for this position, please submit your resume and cover letter using PHMC’s online jobs board. Both the resume and cover letter are required. The required cover letter is not just a formality; it is an opportunity to demonstrate strong writing as well as to explain how your skills and experiences make you a good fit for this position. Applications without a cover letter will not be considered.
Skills and Experience:
How to Applyhttps://recruiting.ultipro.com/PUB1002/JobBoard/c8784846-358b-1bec-45e9-f994af5fccee/OpportunityDetail?opportunityId=9b0b1b66-e9c7-4fd6-81b5-725ef3228766